We answer support email within two business days. The fastest way to get a response is to include your device model, OS version, app version, and a description of what you expected vs. what happened.
Contact
- General help: support@mirrorrai.com
- Billing or subscription: billing@mirrorrai.com
- Privacy / data requests: privacy@mirrorrai.com
Manage your subscription
- iOS: Settings → [your name] → Subscriptions → Mirrorr AI.
- Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Mirrorr AI.
- To restore purchases on a new device, open Mirrorr AI → Settings → "Restore purchases".
Delete your account
Inside the app: Settings → Account → Delete account. This erases your on-device transformations, journey progress, and notes.
On the web: mirrorrai.com/delete-account.
Common questions
- My generation failed. Try a clearer, well-lit front-facing photo. If it still fails, email us with the request ID shown on the error screen.
- The app says I'm out of credits but I just bought some. Tap "Restore purchases" in Settings. If credits don't reappear within a minute, email billing@.
- Are generated images medical advice? No. They are illustrative previews only. See our Terms.